Frequently Asked Questions

COBRA TIMELINE

Click here for a timeline outlining the complete COBRA lifecycle.

HOW TO ADD A NEW PLAN MEMBER (NPM)

Need to notify a new employee of their rights under COBRA? Click here to learn how to add a New Plan Member (NPM) through your COBRA employer portal.

HOW TO LOG IN TO YOUR ACCOUNT

Whether you are a returning employer or are logging into your account for the first time, Click here to learn about logging into your employer portal.

HOW TO ADD A QUALIFIED BENEFICIARY (QB)

When an employee to becomes eligible for COBRA, they must be added to the system as a new Qualified Beneficiary (QB). Click here to learn how to add a QB through your employer portal.

EMPLOYER PORTAL OVERVIEW

Click here to learn how to navigate and use the main features and options of your employer portal.

HOW TO ADD, EDIT, OR DELETE A SUBSIDY

When all or part of a participant’s COBRA premiums are paid by a third party, the subsidy schedule feature can be used. Click here to learn how to add, edit, or remove subsidies from a participant’s plans.

HOW TO ADD A DIRECT BILL MEMBER

Click here to learn how to search for a participant and how to navigate a participant’s profile.